Shipping policy

Shipping Policy

At HK Beads & Craft, we carefully pack every order to make sure your beads, craft supplies, and handmade products arrive safely and in excellent condition.

Order Processing

Orders are usually processed within 2–4 business days after payment is confirmed. During busy periods, holidays, or special promotions, processing may take a little longer.

Shipping Time

Once your order has been shipped, delivery generally takes:

Local Orders: 3–7 business days
International Orders: 7–21 business days

Delivery times may vary depending on the destination, courier service, customs, weather, and other circumstances outside our control.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order size, and shipping method.

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation and tracking number by email or through your provided contact information.

Please allow some time for the tracking information to become active.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before placing your order. HK Beads & Craft is not responsible for delays, additional shipping charges, or lost packages caused by an incorrect or incomplete address.

Delayed or Lost Packages

If your order is delayed, please check the tracking information first. If your package appears to be lost or has not been delivered within a reasonable timeframe, please contact us at [Your Email Address] and we will assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the package and the damaged items so we can review the issue.